When we make a booking you guarantee that you have authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation
invoice. This contract is made on the terms of these booking conditions.
Price:
We reserve the right to alter the prices of advertised tour products. You will be advised of the current price of the tour product that you wish to book before your contract is confirmed.
On confirmation of your booking you must pay a 20% deposit. Bookings with flights included must pay a 50% deposit. The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. Bookings within 10 weeks of travel must be paid for in full at the time of confirmation. If the deposit and/or balance is not paid in time we shall retain your deposit.
The price of your travel arrangements was calculated using exchange rates as at the time of quoting/invoicing. Invoices in foreign currencies shall be paid by no later than the date specified in the footer of the original invoice, in the currency invoiced.
If payment is not made within this stipulated time period, or in a different currency, the Client is obligated to request a new invoice as the due amount is subject to currency fluctuations. If a new invoice is not requested and the currency exchange rate has changed, a new invoice will be issued charging the difference to the Client/Agent.
The quoted price is valid for payment done by bank transfer and in cash only. Other payment options will attract a surcharge. Bank charges when foreign currency is transferred, will be for the account of the client.
Until final payment has been received by Jambo Safari the price is subject to change due to currency fluctuations, price increases beyond the control of Jambo Safari and size of the group.
Booking changes:
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking, and shall only be effective upon its acknowledged receipt by the Company.
You will be asked to pay an administration charge of R500 and any further cost we incur making this
alteration. Please note that changes to accommodation and hotel bookings, be this a change of dates, campsite or hotel, may incur extra cost that can often be as much as a cancellation and rebooking. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible.
Note: Certain travel arrangements may not be changeable after a reservation has been made and any
alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. No refunds will be given for any unused services, irrespective of whether they form part of an inclusive tour price, or were booked as optional arrangements.
Cancellation Policy:
You may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received in our offices. The date on which Jambo Safari receives the correspondence will
determine the cancellation charge, if any. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to maximum shown below.
Period of notification from departure (% of holiday cost):
Within 45 days 40%
Within 30 days 100%
Note: If you cancel your holiday before final payment is made you will forfeit your deposit. If the reason for your cancellation is covered under terms of your insurance policy, you may be able to reclaim these charges.
If we change or cancel your holiday:
It is unlikely that we will have to make any changes to your travel arrangements, but we often plan the arrangements many months in advance. Should we have to make changes we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel
arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However we will not cancel your arrangements less than 4 weeks before your departure date except for reasons of Force Majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies or accept an offer of alternative travel arrangements of comparable standard from us, if available. (We will refund any price difference if the alternative is of a lower value.)
If we make a major change to your holiday, we will inform you or your travel agent as soon as possible if there is time before departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available, or
cancelling your booked holiday and receiving a full refund of all moneys paid.
We reserve the right to change the itinerary due to unforeseen circumstances.
Force Majeure – Jambo Safari cannot accept liability for cancellations or changes to your holiday in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other unforeseen circumstances that may amount to Force Majeure. Some changes are necessary because of unusual and unforeseeable circumstances which neither we nor our suppliers could avoid, even with all due care. These circumstances include unavoidable technical transport problems, closure or congestions of ports or airports, road blockades, epidemic, disease or similar events.
Complaints:
If you have a problem during your holiday, please inform the on site representative and/or reception
immediately who will endeavor to put things right. Should you fail to register your complaint, thereby
allowing us the opportunity to rectify the problem so that it does not spoil your holiday, we will not
consider ourselves liable.
If your complaint is not resolved locally, please follow up within 30 days of your return home by writing to our Customer Service Department at Jambo Safari, PO Box 4028, Somerset-West, 7129, South-Africa or email info@jambosafari.co.za , giving your booking reference, and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
Prompt assistance:
If the contract we have with you is not performed or is improperly performed as a result of failures
attributed to a third party unconnected with provision of the services, or as a result of failures due to
unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee of forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Passport, Visa and Immigration requirements:
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or Consulates. We do not accept any
responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Excursions:
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us.
Insurance:
Travel and cancellation insurance is mandatory for every Client. All insurance is solely the responsibility of the Client. Before a Client commences a tour, he/she should arrange his/her own insurance with protection for the full duration of the travel, to cover personal injury, medical expenses, doctor’s fees and
repatriations. Costs are the Client’s responsibility. Jambo Safari can assist the Client in arranging travel
insurance if so requested. The carriage and storage of all baggage and personal effects are at all times the client’s risk and the Company will not accept any liability for any loss or damage of baggage or personal effects.
Health:
The Client shall acknowledge an awareness of the proposed itinerary and shall confirm that he or she is medically fit, in good physical and mental health and is able to embark on the tour. Any client with a
pre-existing medical condition or illness must declare the true nature of such a condition to Jambo Safari before the commencement of the tour. Any failure to declare such a condition may result in the
cancellation of his/her booking.
The Company Authority:
Any decision made by the tour guide, acting as a Jambo Safari representative, shall be deemed final on all matters. Jambo Safari shall not be responsible or liable for any client who commits an illegal or unlawful act in any country visited, or the consequences of such an illegal act. The client may in such circumstances be excluded from the tour without a refund, at the sole discretion of Jambo Safari or a Jambo Safari representative. If the Company considers a Client unsuitable for a tour (due to mental or physical illness or implied danger to any other client or company representative) it may at its sole discretion decline to carry the Client further. This will only occur after extensive intervention by the tour guide or Company representative.