SATIB24 Crisis Call is a 24 hour emergency call service that manages guest related accidents and incidents.
Typical examples of emergency incidents are:
  • the sudden onset of potentially serious illness
  • an accident resulting in serious injury
  • an assault, rape, kidnap or other crime that threatens life or well being
  • exposure to blood, poisons or other hazardous materials
  • a fire or other natural disaster
The emergency call will be answered by a trained wilderness medical doctor who will access the situation and activate the appropriate action to be taken.
Note that this is a value-added service for which guests are
not charged
This seal of approval certifies
that the bearer holds *certificate/s of insurance issued by Safari & Tourism Insurance Brokers (SATIB) and certain Lloyd's of London Underwriters , which comply with the European Community Directive (90/314/EEC) and carry the following cover levels:

Public Liability - ZAR5 million / incident / occurance AND Professional Indemnity - ZAR1 million / incident / occurance

Endorsed by the Southern Africa Tourism Services Association (SATSA).

*Subject to Terms & Conditions as set out in the relevant policy documents.
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Mr and Mrs Stulpner

We are back in Cape Town after our extended trip.

Firstly thank you so much for organizing this wonderful time for us!

Everything went very well and we had a thoroughly enjoyable holiday!

Our flight from Cape Town to Livingstone went without any hitches and with plenty of time to spare in between the flights.

Unfortunately our luggage did not arrive at Livingstone when we arrived, but the gentleman from Wild Horizons that picked us up helped us to find the SAA lost and found and fill in the relevant forms. Apparently it happens every day and so the locals are quite prepared with all the paperwork. We were assured that the luggage would be brought through the next day.

Crossing the border and transfer to the hotel was not a problem and took about 1h 30 min. The staff at the Vic Falls Safari lodge are very friendly and immediately helped us out with some basic toiletries and made sure we were comfortable.

We explored the town in the afternoon and had the Boma dinner in the evening. This was excellent. It is an open air restaurant with a spit braai and grilling area. They serve Warthog, Impala, Crocodile and other local delicacies such as Mopani worms. For starters they welcome you with some local beer. There is song and dance entertainment and one can join a drumming circle throughout the evening. I think we were there for about four hours – it was great fun! Eventually the bus carts everyone back to the hotel, although it is only about a 500m walk, but there are many snakes on the way we were told.

The helicopter flip was the following morning – again the transfer there and the whole experience was like clockwork. Donovan managed to get the front seat and hence we have some awesome pictures. It is really amazing to see the falls from the sky!

We were hoping that our luggage would arrive by the time we returned. The guest services lady, Lynn, kept phoning the airport to find out what was going on. We really must commend her for her efforts, but we had no luck. So off we went to go and do some shopping and go to the falls on foot. This was possibly the only disappointing afternoon of the trip. We caught the shuttle into town (there is one every hour). We were told we could spend 75 USD pp per day of delay of luggage. Unfortunately there is just nothing to buy in Zim. The shelves in the shops are empty or they will have maybe one size of a garment. Things like deodorant, sunscreen, underwear, batteries are just not available. We managed to buy a few T-shirts at least and then decided to walk to the falls (about a 2km walk). However when we got to the entrance they wanted to see our passports (which we didn’ t think to take along) and it costs 20 USD pp to get into the park from where you can walk onto the bridge. We thought this was excessive, as for all the other activities we paid only 5 USD to go into the park.

So we took the shuttle back and decided to treat ourselves to room service. Prices for food and drink were very reasonable, even at the hotel: A Coke or a tot of alcohol is 2 USD. A burger (big with lots of chips) is 15 USD.

The sunset cruise in the afternoon was magic. All drinks are free on the boat so by the end of it we were quite toastieJ We saw mostly crocodiles and birds and just enjoyed the sunset.

The next day was white water rafting, which we were very excited about. It was absolutely fantastic! Not for the faint hearted as the rapids are mostly grade 5. We managed not to flip our raft, but Donovan did fall in during one of the rapids. It was really exhilarating and our guide was awesome. A half day was enough though and we were happy to have lunch and be driven back to the hotel at that point.

The following day was Canoe day. This was much tamer than the white water rafting but we kept paddling in circles as we just could not co-ordinate our paddling. Most entertaining for the guide! I even managed to fall into the river as we were getting out at one of the rest points! It was a hard day of paddling, but lunch was served and we saw many Hippos, Elephants and birds and were suitably relaxed for New Year’s eve.

We had the Makuwa dinner, which was a five course meal. Donovan had Lamb cutlets and I have grilled chicken for mains. There was so much food that we just could not finish and it was really good. Friends of mine who were staying at a hotel up the road came to visit and together with the rest of the hotel guests we all went to the Boma for the countdown. It was very festive!

Off to Botswana, again without a problem. The transfer took about 2 hours. Still no luggage so we were hoping to be able to get some more clothes at Chobe.

Chobe is amazingly beautiful. The lodge is very luxurious and you can literally spend the whole day eating. It was VERY hot so we mostly relaxed by the pool or on our room which was airconditioned. We went into town (a short walk) on the Saturday morning. Most shops were closed and our credit cards did not work at the ones that were open. We also could not draw money from an ATM, as the cards were not accepted. The shops do not accept USD so we were a bit stuck. Eventually we went to the Spar where we bought some toiletries and they were kind enough to change the money to Pula for us. Finally – clean underwear.

The game drive and sunset cruise were both awesome. We saw elephant, buffalo, lion, wild dogs, hippo, crocs and many different types of birds. All transport and organization was seamless and the guides were very good.

Then it was time to go back. It felt like we had been away for such a long time. We were both rested and felt very relaxed, even after all those activities!

Turns out our luggage had arrived at Livingstone airport on the 30th, but because of phone line problems they could not contact us to send it on. Unfortunately ¾ of Donovan’s stuff was stolen out of his bag, so we had to go to the police and spend some time haggling with the airport manager in Livingstone and at OR Thambo to get the claim in for the stolen and the delayed luggage. I must say, SAA were most unhelpful and really couldn’t care less, but eventually we were paid the money for the delay at least.

Jandre & Mark

Hallo Julle

Wil darem net laat weet dat ons veilig terug is in die Kaap en dat ons 'n fantastiese tyd gehad het by Vic Falls!
Almal baie vriendelik en behulpsaam en baie lekker gebly by die Lodge.
Die valle is amazing en het die olifante vreeslik geniet!

Baie dankie vir alles!

Groete

Jandre & Mark

Chris en Riƫtte

Nou ja hier is ek terug in al my glorie.
 
Nogmaals baie dankie vir al die reëlings en navraag of alles reg was.
Ons waardeer dit baie.
 
Het klaar 'n dvd gesny, wil nou net "Copies" maak en dan sal ek vir jou een in die pos gooi. Jy sal hier en daar hoor hoe benoud hierdie vrou regtig was.
 
Mooi dag vir jou en ek belowe as ons weer kaap toe kom, kom ek jou opsoek.
 
Liefde
Chris en Riëtte

Nola and Ross Green

This is a well over-due letter.  Many thank for all that you did for us arranging our tour while in Africa.   It was nice to meet you at the Wilsons.  Everything seemed to go so quickly, the wedding and the holiday.  We certainly fitted a lot into a short time.

 

It is an amazing country and such picturesque scenery.  The trip you organized for us was fantastic.  We left Cape Town  and arrived in Johannesburg with two hour before our next plane.  Help the queue was so long and slow we just made our plane.  It was a lovely trip over the countryside to Livingstone.  Going through the Zambia/Zimbabwe border was a little scary as there were only two of us on the bus. Victoria Falls Safari Lodge was terrific – we certainly were on the go most of the time.  We would have preferred probably to watch the sunset at the resort the first night as we had just arrived and bewildered by everything and also we are use to boats etc.  All a good experience.

 

Everything else was fabulous the service, rooms and meals were great and felt safe at all times.  The trip to Victoria Falls was exquisite..  Took a helicopter  ride over the falls in the afternoon and then down to the markets for ½ an hour.  The Chobe Day trip to Botswana was very exciting.  To be so close to the animals is amazing.  Made me want to do a trip around all the safaris. Oh of course I cannot forget the Boma Dinner. It was quite an experience. 

 

It sure gave us an insight into Africa.  Not knowing what to expect I have only praise of our fabulous trip you arranged.  I will certainly tell everyone in NZ how great it was. 

 

Kind Regards

 

 

 


Jason & Ann Londt

We got back yesterday - and I thought I would tell you that all the arrangements went like clockwork - we were impressed with the service of all concerned. Wild Horizons and African Oddesy were on time and their staff were friendly and helpful. All in all we had a great trip. The service you provided was really good and we will contact you again when next we want to go on a similar trip. We hope your boss pays you well as we have not had such good service before. You probably also arranged the weather as it was simply perfect.

Regards

Jason & Ann Londt

Attached is a photo of us at the Vic Falls - thanks for helping in the way you did.

Tim Scarborough

We came to Vic falls on a Jambo Safari excursion from 27th to 30th April.
Your letter dd. 27th April which was handed to us on arrival refers.
Rather than filling in the enclosed questionnaire, I prefer to let you know our impressions of each 'Event'.
 
- SUNSET CRUISE - 27th 16h15 - EXCELLENT !! - a thoroughly enjoyable experience from the moment we were fetched from the Vic Falls Safari Lodge. Your two guys on the boat were superb in every respect, the seats were comfortable and it was nice to be able to move them around (instead of being an a fixed bench), the grog and food more than adequate, and we thoroughly enjoyed ourselves.
- TOUR OF THE FALLS - 28th 08h30 - again EXCELLENT -  Your Falls guide is a really charming man, and extremely knowledgeable - also very 'comfortable' conversing with guests on any subject or topic. As 'they say', the entire walk, observation points, etc. went 'Seamlessly'.
- CHOBE DAY TRIP - 29th 07h30 - once again EXCELLENT in every respect, and the organization and client care by all parties concerned was faultless - we even saw a Buffalo in the road on the drive there, and Elephant on the way back ! The boat trip was particularly enjoyable, and we were lucky (I suspect that we had a particularly expert boatman) with the game-viewing. Even the Border Crossings were 'a-walk-in-the-park'.
 
Congratulations - you run a 'First Class Outfit' - we'll be back !!












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